FAQS

How Can We Assist?

WHAT ARE THE PAYMENT OPTIONS?

  • Accepted Credit Cards: VISA & Master Card

  • Accepted Debit Cards: Visa & MasterCard.

WHAT IS YOUR RETURN POLICY?

We do not accept any returns due to hygiene reasons but please do get in touch if you have any issues. 

Once orders have been posted via 1st class Royal Mail it is no longer Clay by Holly's responsibility, this falls under Royal Mail. We now provide tracking as an option at check out so if you are worried then please use this option. 

HOW HEAVY ARE THE EARRINGS?

Our earrings are made from polymer clay which is are super light weight and any pair we sell weigh between 2g & 9g. To put into perspective they weigh no more than a standard pen.

DO YOU TAKE CUSTOM ORDERS?

No we don't but please do email us as we're always playing with different colours and sizes.

ARE YOUR EARRINGS HYPOALLERGENIC?

Yes! The metals we use are surgical steel which is great for sensitive ears.

DO YOU SHIP INTERNATIONALLY?

We ship all over the world. Shipping costs will vary depending on country but we try to keep costs down to a minimum.

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